Refund policy

🔁 Return and Refund Policy
Thank you for shopping with us at Jasmora
We value your satisfaction and strive to ensure you are happy with your purchase.
Please read our return and refund policy carefully before making a purchase.

Return Conditions
You may request a return within 3 days of receiving your order.

Due to hygiene and health reasons, lingerie and intimate apparel can only be returned if unworn, unopened, unused, and in original packaging with all original tags attached.

Items that show signs of use, washing, perfume scent, or damage are not eligible for return.

How to Request a Return
Contact us at [info@jasmora.com ] with your order number and reason for return.

Once your return is approved, send the product back securely in its original packaging.

After inspecting the returned item, we will process your refund within 3 business days.

Refund Policy
Refunds will be issued only for the product amount.

Shipping fees paid during the original purchase are non-refundable.

Refunds will be made to the original payment method used during checkout.

Return and Exchange Shipping Costs
Return and exchange shipping costs are the responsibility of the customer.

We do not provide prepaid return labels.

We recommend using a trackable shipping service for returns to avoid any delivery issues.

Important Notes
Unauthorized returns (returns without prior approval) will not be accepted.

We are not responsible for items lost, damaged, or delayed during return transit.